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Facilities Management

2 months ago

Dubai, Dubai, United Arab Emirates Transguard Group Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our Integrated Facilities Management Team at Transguard Group. As an Account Manager, you will be responsible for managing a portfolio of key contracts and clients, ensuring that services are delivered as per contractual terms and contracts are performing above sold margins.

Key Responsibilities
  • Manage the commercial aspects of contracts and ensure service delivery within contractual boundaries.
  • Ensure profitability of contracts meets budget and targets, and drive improvement in financial performance.
  • Investigate and address concerns with Senior Manager to explore management solutions.
  • Oversee project service delivery performance and ensure SLA/KPIs are met without penalties or deductions.
  • Develop business growth of the account and manage service delivery within contractual boundaries.
  • Plan, budget, and forecast revenue in line with business targets.
  • Report and manage overall contract portfolio contractual service delivery and P&L.
  • Monitor contract headcounts in line with billable for all assigned contracts.
  • Monitor expenses and identify cost-saving opportunities without compromising service quality.
  • Prepare financial reports and forecasts as required.
  • Review contracts and liaise with legal and commercial departments to obtain signed agreements from customers.
  • Review and submit commercial/technical proposals to clients on renewals, ad-hoc projects, etc.
  • Monitor and lead mobilization/demobilization of contracts to ensure smooth contract startup within budget.
  • Ensure invoices are raised and submitted on time for all contracts in coordination with central FM and finance teams.
Customer Focus
  • Develop a good working relationship with clients and hold regular client meetings to ensure smooth contract execution.
  • Undertake site visits to view staff performance and discuss and resolve any issues raised by clients regarding service quality.
  • Monitor that services delivered are within contractual terms. If not, discuss variations with clients and Senior Manager.
  • Conduct weekly/monthly meetings with clients to discuss deliverables and drive improvement in performance for all contracts.
  • Plan ahead and agree with clients for any new staff requirements to meet future peaks and troughs.
  • Plan mobilization of staff according to agreed timescales with clients; arrange site-specific induction and training of new staff.
  • Work with demand planning teams to ensure manpower planning is done efficiently and resources are always available.
  • Assist bids/solutions teams in bidding for new tenders and renewals of existing contracts.
  • Conduct staff performance reviews and develop succession planning.
  • Continuously seek ways to improve service quality and efficiency.
  • Liaise with relevant stakeholders within the group as required.
Process Focus
  • Monitor resource utilization to ensure the right number and talent are available for delivering service as agreed contractually.
  • Develop and monitor SLAs and ensure they are aligned to service delivery, client expectations, and supplier expectations/service partners to achieve quality service delivery, effective supplier relationship management, and profitability.
  • Monitor and control execution of FM contracts, review preventive and corrective maintenance programs, and supervise implementation of employees through reviewing reports on contractual service delivery.
  • Spot checking as appropriate to ensure provision of quality maintenance works to facilities.
  • Review and upgrade SOPs in line with service delivery and best industry practices.
  • Oversee FM contract service methodologies aligned with sold solutions.
  • Regular review of CAFM implementation and utilization contract-wise.
  • Strategic planning and implementation of value-added services.
  • Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager.
  • Introduction and integration of latest technology as per current market trends.
  • Developing and submitting case studies to solutions teams on implemented projects and contracts.
  • Review submission and implementation of yearly roadmap to clients on value-added services.
  • Implementation of sustainable FM practices/services in line with SDGs and client visions.
Requirements
  • Bachelor/Master of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering or Equivalent.
  • Technical knowledge of FM standards and processes.
  • Certification preferred such as CFM, PMP, IOSH, NEBOSH, and member of FM bodies such IFWM, BIFM, MEFMA, etc.
  • Minimum experience of 12 years or above in management and service delivery of structured contracts (wherever standard SLA/KPI applicable) including 5 years or above in a Manager position handling multiple contracts.
  • Strong knowledge of commercials and contractual P&L.
  • UAE driving license is mandatory.
  • Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills.
  • Ability to interpret designed and built drawings of MEP, structural, and Architectural.
  • Strong analytical and interpersonal skills.
  • Management and delivery of multiple FM contracts including soft and hard services FM contracts.
  • Experience of handling various types of facilities such as residential, commercial, master communities, retail, banking, shopping malls, universities, royal palaces, schools, etc.
  • Strong communication and interpersonal skills.