Bell Service Manager

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

Bell Captain Job Description

Key Responsibilities:

  • Maintain a positive working relationship with Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner.
  • Supervise the activities of the Bellmen, ensuring that guest luggage is carried from arrival point to room and from room to departure point on checkout.
  • Handle all messages, mails, and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
  • Establish and control the duty roster in accordance with business needs.
  • Maintain an up-to-date knowledge of hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
  • Handle guest transport and administrative transport requirements.

Requirements:

  • Minimum 1-2 years' experience in a similar role in a 5-star hotel.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.


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