Bell Service Manager
3 weeks ago
Bell Captain Job Description
Key Responsibilities:
- Maintain a positive working relationship with Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner.
- Supervise the activities of the Bellmen, ensuring that guest luggage is carried from arrival point to room and from room to departure point on checkout.
- Handle all messages, mails, and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
- Establish and control the duty roster in accordance with business needs.
- Maintain an up-to-date knowledge of hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
- Handle guest transport and administrative transport requirements.
Requirements:
- Minimum 1-2 years' experience in a similar role in a 5-star hotel.
- Strong interpersonal and problem-solving abilities.
- Fluency in English; additional languages are a plus.
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