Night Concierge
6 months ago
**Job Number** 23142681
**Job Category** Rooms & Guest Services Operations
**Location** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
W Dubai - The Palm is a place to experience life, to open doors, and open minds. We share our guests’ passions to explore their free-spirited nature and provide them the space to do so. If you’re ready to be a part of it, then we invite you to explore a career with W Hotels.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**About the role**
Responsible for providing a warm, welcoming and witty experience to all arriving guests as they enter the hotel. Assist both arriving and departing guests with baggage handling; assist with guest requests so as to grant their wishes, and to ensure all guests are welcomed correctly to their room. Provide a Whatever/Whenever service, by granting Wishes and creating memorable experiences at every encounter.
**About you**
- Communication
- Listening
- Beverage Knowledge
- English Language Proficiency
- Positive Demeanor
- Integrity
- Dependability
- Upselling Skills
**Main Responsibilities**
- Welcomes and escort guests to and from their rooms and assist with luggage delivery. Address the guest by name when provided by or obtained from Welcome Desk agent or the luggage tag.
- Introduces the guest room, from A/C controls, TV controls, outside line etc, will promote the outlets and facilities of the hotel, the GXP program, inform guests of the emergency evacuation plan.
- Introduces the Whatever Whenever concept to the guest.
- Logs all deliveries into the relevant tracking systems.
- Handles guest requests in a friendly and efficient manner such as calling a taxi or giving directions, recommending bars or restaurants starting with the hotels’ products.
- Refers requests to relevant talent if needed to ensure our guests the most enjoyable experience.
- Keeps abreast on hotel’s products and services as well as on tourist and business travelling information that may be of any interest to our guests.
- Maintains cleanliness and tidiness of hotel entrance area, takes corrective actions if needed, such as cleaning the Welcome Ambassador trolleys.
**What we can offer you**
- A highly competitive salary
- Service charge
- Free meals on duty
- Free transportation to and from JVC
- Marriot discounts worldwide on food, beverage and stays for all associates
- Other local benefits
- Free accommodation with pool and fully equipped gym
- Free utility bills including 5G Wi-Fi, gas and water
- Career progression within Marriott properties
- Recognized qualifications and development opportunities
- 30 days’ vacation leave
- Yearly Flight Allowance T&C applied
- Relocation support
- Fully covered medical insurance
- Laundry Facility
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.
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