Team Leader, Front Office

4 days ago

Dubai, United Arab Emirates Atlantis The Royal Full time

Team Leader, Front Office (UAE National)
(12123)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Are you a talented UAE National with a passion for delivering exceptional guest experiences and leading a dynamic team in a luxury hospitality setting? Atlantis The Royal is seeking a dedicated individual to fill the role of Team Leader for both the Front Office and Concierge departments. Join us in providing unparalleled service and creating lasting memories for our guests in Dubai.

**About the role**
- Assist with leading a team of front office and concierge colleagues to ensure seamless guest interactions and uphold the highest standards of service.
- Oversee the daily operations of both departments, including check-in/out processes, guest inquiries, and personalized concierge services.
- Collaborate with other departments to coordinate guest requests, enhance overall guest satisfaction, and maintain a cohesive guest experience.
- Train, mentor, and motivate team members to exceed guest expectations and embody the spirit of hospitality.
- Handle escalated guest concerns with professionalism, empathy, and efficiency to ensure positive resolutions.
- Handle local VIP guest arrivals and be an Ambassador for the hotel

**About you**
- UAE National with a strong background in hospitality and a genuine passion for creating memorable guest experiences.
- Previous experience in front office and concierge roles, with demonstrated leadership skills and a track record of driving exceptional service standards.
- Excellent communication skills in English and Arabic, both written and verbal, to effectively interact with guests and team members.
- Strong organizational abilities, attention to detail, and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays, to accommodate the operational needs of the resort.

**Join our team**

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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