Customer Service Representative

3 weeks ago

Dubai, Dubai, United Arab Emirates Kitopi Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Food and Beverage Server. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Guest Service
    • Check with customers to ensure they are enjoying their meals and take action to correct any problems.
    • Collect payments from customers.
    • Write food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Serve food or beverages and/or serve specialty dishes at tables as required.
  • Menu Management
    • Present menus to customers and answer questions about menu items, making recommendations upon request.
    • Inform customers of daily specials.
    • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Table Management
    • Clean tables or counters after guests have finished.
    • Set up dining areas to prepare for the next shift or for large parties.
    • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Team Collaboration
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
    • Escort customers to their tables.
  • Quality Control
    • Audit all plate & order before serving.
    • Describe and recommend famous restaurant specialty to the customer.
    Requirements
    • Minimum high school academic qualification.
    • Experience minimum 1 year in a similar position.
    • High interpersonal skills, and communication skills.
    • Hard worker, team work player.
    • Highly Self-motivated with the ability to motivate others as well.
    • Leadership and multitasking.
    • Time management.
    Benefits
    • Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
    • Be involved in customized trainings.
    • Have the chance to work in an international, diverse, and inclusive environment.
    • Become part of one of the most caring communities out there.
    • The famous team activities and social events bursting with fun.
    • Annual leave as per the company policy.
    • Medical Insurance covering all necessary services.
    • Yearly get-together for our Frontliner Champions.
    Recruitment Process and Timeline
    • Application Review: Submit your application, and our talent attraction team will review your profile.
    • Pre-Screening: If your profile matches our requirements, you will receive a call from our talent team to discuss about the opportunity.
    • Interview Process: If shortlisted, you will meet with our hiring/ operations managers and may need to attend one more round, which could include a trial at our kitchen or dine-in location.
    • Offer Discussion: Upon successful completion of the interview & trial rounds, our recruiter will contact you to discuss the offer, post which, an offer letter will be released via email.

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