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Payment Operations Coordinator

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates CAPITEX Full time

CAPITEX is a pioneering digital bank reshaping the banking landscape in the UAE. We are looking for a skilled Payment Operations Coordinator to join our team and support our operations.

As a Payment Operations Coordinator, you will play a vital role in ensuring the smooth processing of financial transactions. Your responsibilities will include managing local and foreign currency transactions, investigating and resolving queries related to MT199 messages, and working closely with our product and tech teams to enhance the customer experience.

Key Responsibilities:

  • Transaction Management: Manage local and foreign currency transactions, ensuring timely and accurate processing.
  • Query Resolution: Respond to inquiries from other banks and assist in resolving complex payment issues.
  • Customer Support: Provide excellent customer service, addressing any issues or concerns customers may have.
  • Collaboration: Work with internal teams to improve processes and resolve customer issues.

Requirements:

  • Payments Experience: 2+ years of experience in payments processing, investigation, and dispute management.
  • Analytical Skills: Strong problem-solving skills with the ability to navigate complex situations.
  • Language: Excellent verbal and written communication skills in English, with Arabic being a plus.
  • Adaptability: Ability to adapt to a dynamic environment and contribute to improving the customer experience.
  • Teamwork: Collaborative mindset with a focus on supporting colleagues and contributing positively to a fast-paced team.