Head of Payments
4 days ago
Abu Dhabi, United Arab Emirates | Posted on 02/25/2025
Leadership and Team ManagementLead the Payment Operations team to deliver exceptional operational support, setting clear objectives, KPIs, and priorities. Build and mentor a resilient, high-performing team through coaching, training, and development programs. Foster a collaborative culture, inspiring innovation and accountability within the team.
Cross-Functional CollaborationPartner with internal stakeholders (service, treasury, product, and commercial teams) and external vendors to ensure alignment with customer-first objectives. Manage operational relationships with correspondent banks and key payment partners to optimize service delivery and success rates. Collaborate on the evaluation and implementation of cutting-edge technologies and strategies to enhance payment systems and customer experience.
Payment Operations ExcellenceOversee the execution of payment flows. Streamline and optimize reconciliation processes for inbound and outbound payments, ensuring daily alignment with source systems and bank statements. Lead the resolution of operational exceptions, disputes, and investigations to maintain smooth payment processing. Develop and implement best-in-class strategies and processes for back-office payment operations.
Innovation and Continuous ImprovementAdvocate for system enhancements and process optimizations to drive operational efficiency and elevate the customer experience. Identify opportunities for improvement within payment operations and lead initiatives to address them proactively. Stay ahead of industry trends, regulatory changes, and emerging technologies in the digital banking payment landscape.
Compliance and Risk ManagementEnsure all payment processes adhere to legal and regulatory requirements, internal policies, and guidelines. Support compliance, audit, and risk management teams to maintain operational integrity. Establish a robust operational framework, including documented policies, procedures, process maps, controls, and KPIs.
Financial OversightOversee settlements, chargebacks, and reconciliation processes. Produce periodic forecasts to ensure funds availability for seamless payment processing.
Requirements8+ years of experience in payment operations management, ideally in mid-to-large scale environments within the payments, FinTech, or financial services industry.
Demonstrated success in shaping and scaling operational functions in fast-growth or scale-up environments, with the ability to manage growth pains and implement adaptable, hands-on solutions.
Proven ability to lead change initiatives and drive impactful operational improvements in evolving organizations.
Domain Knowledge in Payments:
- Comprehensive understanding of high and low-value payment clearing schemes.
- In-depth knowledge of SWIFT payment systems, including message types (MT103, MT101, MT202), with expertise in cross-border payment operations and the ability to support Product and Tech teams in discussions with SWIFT.
- Expertise in managing payment exceptions, executing manual payments, and ensuring seamless reconciliations between payment systems, back-office records, and bank statements.
- Extensive experience implementing and managing best-in-class Straight Through Processing (STP) systems.
- Experience in card payment operations, including card processing and scheme processes (Visa and Mastercard).
Skilled in designing and refining policies, procedures, and processes to meet evolving business, compliance, and regulatory demands.
Expertise in reconciliation systems, process organization, and leveraging technology to enhance operational efficiency and accuracy.
Exceptional leadership abilities, with experience building and inspiring high-performing teams, particularly in dynamic, high-growth environments.
Proven ability to manage service delivery for high-value customers, resolve complex escalations, and foster a customer-first culture.
Strong analytical skills to use data for decision-making, process optimization, and driving continuous improvement.
In-depth expertise in both card processing workflows and card scheme processes to manage end-to-end operations effectively.
Outstanding written and verbal communication skills to engage with stakeholders and present strategies clearly and effectively.
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