Customer Support Supervisor
4 days ago
Key Responsibilities
The Customer Support Supervisor will be responsible for leading a team of help desk staff to ensure efficient request handling and escalation, developing and implementing policies and procedures to ensure high levels of productivity and quality, providing training and support to help desk staff to maintain high levels of productivity and quality, and maintaining regular supervision over all working personnel.
Main Responsibilities
- Lead a team of help desk staff to ensure efficient request handling and escalation.
- Develop and implement policies and procedures to ensure high levels of productivity and quality.
- Provide training and support to help desk staff to maintain high levels of productivity and quality.
- Maintain regular supervision over all working personnel, ensuring all incoming calls, requests, and emails are properly escalated/routed through CAFM software.
- Track and analyze trends in Help Desk requests and generate statistical reports.
- Prepare monthly reports and/or as required by UAEU FMD Management.
- Ensure requests are delivered in a timely manner.
- Identify strategies to improve helpdesk service delivery and present them to UAEU FMD Management.
- Handle complaints and provide customer care.
- Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
- Arrange schedule/duty roster of helpdesk officers to ensure 24/7 operations are covered.
Requirements
- Bachelor's degree in a relevant field.
- 5 years experience in a similar field.
- Excellent knowledge in MS Office.
- Knowledge in CAFM Software applications.
- Detail Oriented.
- Team Working.
- Good practical experience in managing the office.
- Exceptional written and oral communication skills.
- Fluent in English. Arabic is an added advantage.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Diligent working attitude.
- Supervisory skills.
-
Customer Service Supervisor
6 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Recruitment Services Full timeFleet Call Center Supervisor Role Summary">Al Sahraa Recruitment Services seeks an experienced Fleet Call Center Supervisor to lead our call center team, driving customer satisfaction and operational efficiency. This critical role requires strong leadership, communication, and problem-solving skills, with a focus on delivering exceptional customer...
-
Customer Support
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Juma Al Majid Holding Group L.L.C Full timeSupports and provides service via toll free, e-mails, live chats, and social media to manage the business relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Generates Sales Leads.Registers customer details and complaints for sales and service in order to guarantee resolution for customer...
-
Senior Customer Support Supervisor
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeKey ResponsibilitiesSupervise and coach a team of customer service representatives to ensure they meet and exceed performance targets.Develop and implement process improvements to enhance efficiency and productivity within the centre.Provide exceptional customer service through active listening and empathy.The successful candidate will possess excellent...
-
Customer Support Specialist
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAbout ClearGridClearGrid is pioneering changes in the debt resolution industry using cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery processes for financial institutions. As our team expands, we are eager to welcome skilled professionals who can contribute to our innovations.Job...
-
Customer Support Specialist
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAboutClearGrid ClearGrid is pioneeringchanges in the debt resolution industry using cuttingedge AI andadvanced analytics. We leverage realtime data machine learning andautomation to optimize debt recovery processes for financialinstitutions. As our team expands we are eager to welcome skilledprofessionals who can contribute to ourinnovations. Job...
-
Customer Support Specialist
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAboutClearGridClearGrid is pioneeringchanges in the debt resolution industry using cuttingedge AI andadvanced analytics. We leverage realtime data machine learning andautomation to optimize debt recovery processes for financialinstitutions. As our team expands we are eager to welcome skilledprofessionals who can contribute to ourinnovations.Job...
-
Technical Account Manager
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Support Revolution Full timeSelect how often (in days) to receive an alert: Create AlertSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...
-
Customer Support Specialist
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates OEXN Full timeJob Title:Customer Service Representative (Forex/CFDs)Location:Dubai, UAECompany:OEXN Regulated Forex & CFDs BrokerJob Description:OEXN, a leading regulated broker specializing in Forex and CFDs, is seeking a dedicated and proactive Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be responsible for...
-
Customer Support Executive
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Executive
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Executive
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Representative
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full timeCompany OverviewAt ParamInfo, we strive to provide exceptional customer service to our clients. As a Contact Centre Representative, you will be the face of our company, interacting with customers and resolving their queries in a timely and professional manner.Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a...
-
Customer Service Support
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Befit Sports Club Full timeThe Back-Office role is essential in providing exceptional support to both members and leads within the wellness environment. The individual in this role will ensure smooth operations through professional communication, efficient task management, and a commitment to high standards of service. This role involves handling incoming queries, resolving...
-
Remote Customer Support Manager
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Presentail SA Full timeJob OverviewThe ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Manager will handle debt collections and overdue payments for delinquent customers.Key ResponsibilitiesLead and manage a team of remote customer support...
-
Customer Support Team Member
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAbout ClearGridWe are pioneers in the debt resolution industry, leveraging AI and advanced analytics to optimize debt recovery processes for financial institutions.Job Responsibilities of a Customer Support SpecialistDeliver exceptional support and assistance to customers through various channels.Troubleshoot and resolve customer inquiries/issues effectively...
-
Operations Supervisor
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SOLVOCHEM Full timeResponsibilities:We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You'll assess our departments' operational methods and propose ways to improve them.Supervising and training employeesImplementing processes to reduce costsAnalyzing and reporting on...
-
Outsourced Customer Support Specialist
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeADIB Customer Service Role - Home Finance DivisionJob Description:This position requires an individual who can provide top-notch customer support in the Home Finance division. The successful candidate will play a crucial role in delivering outstanding customer experiences and addressing any issues promptly.Responsibilities:Handle customer inquiries and...
-
Sales and Customer Support Position
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Adecco Holding Emirates B.V. Full timeJob DescriptionJob Title: Sales and Customer Support PositionClient: Electronics & Phones Retail StoreAbout the Job: We are seeking a skilled Sales and Customer Support professional to join our team. The ideal candidate will have a strong passion for delivering exceptional customer service and driving sales growth.Key Responsibilities:Provide personalized...
-
Operations Supervisor
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SOLVOCHEM Full timeResponsibilities:We are looking for an experienced operations supervisor to help us implement the right processes across the company and enable business growth. You'll assess our departments' operational methods and propose ways to improve them.1. Supervising and training employees2. Implementing processes to reduce costs3. Analyzing and reporting on...
-
Facilities Supervisor Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates SEGULA Technologies Full timeJoin our global engineering group as an Admin Supervisor and be part of shaping the future of energy efficiency and climate protectionThis exciting opportunity offers a unique chance to work on innovative projects and collaborate with a talented team. As an Admin Supervisor, you will be responsible for:Managing Work Orders and InventoryCoordinating with...