Customer Support
7 days ago
Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
Generates Sales Leads.
Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
Receives Outbound Calls for different campaigns through Genesys Contact Center System.
Saves customer profile in Forms through Genesys Contact Center System.
Qualifies the call through Genesys Contact Center System.
Obtains the status of service requests and service history through Oracle Application and informs the customers.
Gathers customer information regarding service history through Oracle Application.
Requirements
Six months to one year of customer service experience is preferred.
Diploma graduate or equivalent preferred.
Dual language preferred.
Fluent in English writing/speaking.
Excellent negotiator.
Excellent verbal and written communication skills desired.
Effective listening skills.
Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
Demonstrate sales/customer service communication skills.
Friendly and courteous telephone manner required.
Punctuality and efficiency, with the ability to prioritize.
Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.
Benefits
Visa
Medical Insurance
Annual Leave
Company T&Cs Apply
#J-18808-Ljbffr
-
Customer Support Associate
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Qashio Full timeThe Customer Support Associate works with a high-performing team of customer-centric professionals and is expected to support our clients on a daily basis. They will anticipate and proactively fix issues before they happen. In this role, they will regularly collaborate and communicate with peers in their internal team, plus teams in Customer Success,...
-
Customer Support Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAbout ClearGridClearGrid is pioneering changes in the debt resolution industry using cutting-edge AI and advanced analytics. We leverage real-time data, machine learning, and automation to optimize debt recovery processes for financial institutions. As our team expands, we are eager to welcome skilled professionals who can contribute to our innovations.Job...
-
Customer Support Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ClearGrid Full timeAboutClearGridClearGrid is pioneeringchanges in the debt resolution industry using cuttingedge AI andadvanced analytics. We leverage realtime data machine learning andautomation to optimize debt recovery processes for financialinstitutions. As our team expands we are eager to welcome skilledprofessionals who can contribute to ourinnovations.Job...
-
Technical Account Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Support Revolution Full timeSelect how often (in days) to receive an alert: Create AlertSupermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology...
-
Customer Support Specialist
1 week ago
Abu Dhabi, Abu Dhabi, United Arab Emirates OEXN Full timeJob Title:Customer Service Representative (Forex/CFDs)Location:Dubai, UAECompany:OEXN Regulated Forex & CFDs BrokerJob Description:OEXN, a leading regulated broker specializing in Forex and CFDs, is seeking a dedicated and proactive Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be responsible for...
-
Customer Support Executive
4 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Executive
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Executive
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Northvale Limited Full timeDemocratizing finance for all takes more than skills.It means combining our differences and unique experiences to create, connect, and collaborate achieving profitability and empowering a sustainable future.Northvale is engaging various stakeholders to inspire inclusion and trading beyond borders. Through our e-Trading platform, clients are provided with...
-
Customer Support Representative
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full timeCompany OverviewAt ParamInfo, we strive to provide exceptional customer service to our clients. As a Contact Centre Representative, you will be the face of our company, interacting with customers and resolving their queries in a timely and professional manner.Job DescriptionWe are seeking a highly motivated and organized individual to join our team as a...
-
Customer Service Support
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Befit Sports Club Full timeThe Back-Office role is essential in providing exceptional support to both members and leads within the wellness environment. The individual in this role will ensure smooth operations through professional communication, efficient task management, and a commitment to high standards of service. This role involves handling incoming queries, resolving...
-
Remote Customer Support Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Presentail SA Full timeJob OverviewThe ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Manager will handle debt collections and overdue payments for delinquent customers.Key ResponsibilitiesLead and manage a team of remote customer support...
-
Customer Support Supervisor
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates united arab emirates university Full timeKey ResponsibilitiesThe Customer Support Supervisor will be responsible for leading a team of help desk staff to ensure efficient request handling and escalation, developing and implementing policies and procedures to ensure high levels of productivity and quality, providing training and support to help desk staff to maintain high levels of productivity and...
-
Outsourced Customer Support Specialist
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeADIB Customer Service Role - Home Finance DivisionJob Description:This position requires an individual who can provide top-notch customer support in the Home Finance division. The successful candidate will play a crucial role in delivering outstanding customer experiences and addressing any issues promptly.Responsibilities:Handle customer inquiries and...
-
Emiratized Customer Support Officer
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeAbout the Job:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales and providing exceptional support to our valued customers.Main Responsibilities:Respond to customer queries through...
-
Dubai Customer Support Expert
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full timeAbout the Position:We are seeking an experienced Call Centre Agent to join our team in Dubai. As a key member of our operations team, you will be responsible for managing customer interactions, resolving issues, and providing personalized support.You will work closely with our team to deliver exceptional customer experiences and drive business growth. Your...
-
Support Officer
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full timeJob DescriptionThe Customer Support Officer - Customer Experience will play a critical role in delivering exceptional customer service by responding to customer inquiries and resolving complaints efficiently.Main Responsibilities:Customer Engagement: Respond to customer inquiries and complaints in a timely and professional manner, demonstrating empathy and...
-
Senior Customer Support Specialist
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time**Job Overview:**This is an exciting opportunity to join First Abu Dhabi Bank as a Contact Centre Team Member. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer issues, and driving customer satisfaction.**Key Responsibilities:**Handle customer inquiries regarding products and services with...
-
Officer, Customer Support
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full timeJob Responsibilities Receive and review customer complaints submitted through various channels such as phone, email, social media, or online platforms. Investigate complaints by gathering relevant information from customers, internal teams, and any other relevant sources. Work with relevant departments or teams to find solutions to customer problems. Provide...
-
Officer, Customer Support
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Daman - National Health Insurance Company Full timeJob ResponsibilitiesReceive and review customer complaints submitted through various channels such as phone, email, social media, or online platforms.Investigate complaints by gathering relevant information from customers, internal teams, and any other relevant sources.Work with relevant departments or teams to find solutions to customer problems.Provide...
-
Customer Support Ambassador
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Galadari Brothers Full timeAbout The RoleThis role requires a highly motivated and customer-focused individual.The ideal candidate will be responsible for delivering exceptional customer experiences.What You'll DoYou'll provide expert knowledge of products and services.You'll develop strong relationships with customers.You'll deliver exceptional customer experiences.