Talabat Partner Growth Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates talabat Full time
About the Role

This Senior Partnership Development Manager position is an exciting opportunity to join the central team at Talabat, responsible for elevating the bar on the experience for our Partners. The team drives all Partner-facing policies, processes, and automation initiatives to deliver accelerated and profitable growth for Talabat Partners.

The ideal candidate will possess a blend of technical expertise, industry experience, and strong stakeholder management skills to align with the organization's growth strategy. This role requires dealing with constantly evolving priorities and working in a fast-paced environment.

Main Responsibilities:

  1. Streamline the current Onboarding process to drive seamless launches and activations with increased automation, identifying opportunities to reduce process friction and increase funnel conversion and speed.
  2. Design and launch new policies to support Partner pain points, where such policies do not exist. Align internal stakeholders to gain buy-in to launch and scale the implementation.
  3. Identify and execute improvements to existing SOPs and processes, based on feedback from the market (Sales and Partners, through NPS and Satisfaction surveys, and Voice of Partner program). This should also take into account constantly changing macro scenarios (legal requirements on onboarding documents).
  4. Own internal metrics (such as vNPS and AM vSAT) to reflect Partner satisfaction levels, pain points, and offer improvement opportunities.
  5. This role would also play a key role in managing churn and contribute to retention improvement on the platform for our long-tail accounts - where maintaining good quality of support (policies and process-driven) is critical for their growth.
  6. Work closely with the central Product team to recommend improvements to Partner-facing features (reporting on Portal). This should help reduce the volume of contacts and ensure we improve the self-serve capabilities for our Partners.
  7. Identify data-backed insights to further our efforts on scalable initiatives, acting as thought leader for the Partner Growth org on this front.


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