Sales Performance Improvement Manager
4 days ago
We are seeking a highly skilled Sales Performance Improvement Manager to join our team at Moro Hub.
About the Role:This is an exciting opportunity for a results-driven professional to drive excellence across all aspects of our sales operations function.
The ideal candidate will have a strong background in sales operations and financial forecasting, with 8-10 years' experience in Sales Operations, Customer Service and Key Account Management.
Responsibilities:
- Financial Forecasting & Sales Analytics:
- Develop and maintain accurate financial forecasts for revenue and gross margin.
- Track and report on sales performance metrics, ensuring alignment with corporate targets.
- Support the CDBO in strategic decision-making through data-driven insights and reporting.
- CRM Management & Data Integrity:
- Maintain CRM hygiene by ensuring accuracy, completeness, and consistency of all records.
- Lead CRM enhancements and developments to improve usability and efficiency.
- Establish best practices for data entry, validation, and reporting to support sales operations.
- Order & Delivery Management:
- Monitor and track all time-sensitive operations related to customer purchase orders and their respective deliveries.
- Ensure seamless coordination between sales, procurement, and delivery teams to meet customer expectations.
- Customer Billing & Supplier Payments:
- Identify and mitigate risks related to order processing and fulfillment.
- Oversee customer billing processes to ensure timely and accurate invoicing.
- Track payments to suppliers for cost of goods sold (COGS) to maintain financial discipline.
- Collaborate with finance and procurement teams to ensure proper documentation and compliance with financial policies.
- Team Leadership & Process Optimization:
- Lead and mentor a team responsible for sales operations, ensuring high performance and accountability.
- Implement structured processes and workflows to improve operational efficiency.
- Drive continuous improvement initiatives to streamline operations and enhance productivity.
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