Sales Performance Improvement Manager

4 days ago


Dubai, Dubai, United Arab Emirates Moro Hub Full time

We are seeking a highly skilled Sales Performance Improvement Manager to join our team at Moro Hub.

About the Role:

This is an exciting opportunity for a results-driven professional to drive excellence across all aspects of our sales operations function.

The ideal candidate will have a strong background in sales operations and financial forecasting, with 8-10 years' experience in Sales Operations, Customer Service and Key Account Management.

Responsibilities:

  • Financial Forecasting & Sales Analytics:
  • Develop and maintain accurate financial forecasts for revenue and gross margin.
  • Track and report on sales performance metrics, ensuring alignment with corporate targets.
  • Support the CDBO in strategic decision-making through data-driven insights and reporting.
  • CRM Management & Data Integrity:
  • Maintain CRM hygiene by ensuring accuracy, completeness, and consistency of all records.
  • Lead CRM enhancements and developments to improve usability and efficiency.
  • Establish best practices for data entry, validation, and reporting to support sales operations.
  • Order & Delivery Management:
  • Monitor and track all time-sensitive operations related to customer purchase orders and their respective deliveries.
  • Ensure seamless coordination between sales, procurement, and delivery teams to meet customer expectations.
  • Customer Billing & Supplier Payments:
  • Identify and mitigate risks related to order processing and fulfillment.
  • Oversee customer billing processes to ensure timely and accurate invoicing.
  • Track payments to suppliers for cost of goods sold (COGS) to maintain financial discipline.
  • Collaborate with finance and procurement teams to ensure proper documentation and compliance with financial policies.
  • Team Leadership & Process Optimization:
  • Lead and mentor a team responsible for sales operations, ensuring high performance and accountability.
  • Implement structured processes and workflows to improve operational efficiency.
  • Drive continuous improvement initiatives to streamline operations and enhance productivity.


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