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Performance Improvement Manager

1 week ago

Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time
Aftersales Performance Manager Role

Established as a trading business, our company today is one of the most diversified and progressive regional businesses. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa.

We uphold our values of respect, excellence, collaboration and integrity to enrich the lives and aspirations of our customers each day. The Aftersales Performance Manager will be at the forefront of our UAE aftersales operations, driving the development and execution of the aftersales business plan.

Key Responsibilities:

  • Craft and execute business plans that align with our brand and company strategy.
  • Collaborate with distributors to develop annual budgets based on Units in Operation, future sales performance, past achievements, and market trends.
  • Exceed budgeted targets by maximizing revenue streams and optimizing key Service KPIs.
  • Analyze productivity reports across locations and implement actions to boost performance.
  • Work closely with the Parts Distribution Centre (PDC) to optimize stock levels and ensure sales volumes and customer satisfaction.
  • Drive demand through national initiatives for service, accessories, parts, and labor.
  • Plan and execute engaging online and offline promotions and customer engagement at points of sale.