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Operations Assistant Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates IDP International Education Specialists Full time
Overview of IDP

IDP International Education Specialists is a pioneering force in global education services, driving success for students, test takers, and partners worldwide.

Operating in over 50 countries, we have a multicultural team of over 7,000 people.

Empowered by global technology, we deliver customized services that transform local potential into global achievements.

Accountabilities
  • Excel in customer service, creating memorable interactions and directing visitors to the right personnel.
  • Efficiently register walk-in and call-in students on IDP's CRM system, allocating contacts to counselors.
  • Answer incoming calls from the main office content number, transferring them to relevant IDP staff as needed.
  • Distribute messages received via the generic office email account to relevant staff or offices.
Operational Functions
  • Support counselors in submitting university applications, focusing on efficiency and effectiveness.
  • Respond to student inquiries via phone or WhatsApp, resolving issues promptly and professionally.
  • Collaborate in planning and preparing meetings, conferences, and conference calls.
  • Develop and maintain marketing materials and templates for conferences or events.
Administrative Roles
  • Maintain current copies of procedures manuals, forms, and templates for easy access in the office.
  • Organize prompt collection of outgoing courier and mail items.
  • Perform other administrative tasks as directed by the IELTS Test Center Administrator or Office Manager.