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IT Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Position Overview

We are seeking a dedicated IT Support Specialist to join our team at Dicetek LLC. The ideal candidate will possess a strong background in customer service within the IT and Telecommunications sector.

Key Responsibilities
  • Provide exceptional service support and delivery to clients.
  • Utilize ITIL principles for effective service management.
Qualifications
  • Minimum of 2 years of experience in a customer service role.
  • Familiarity with Cloud Services, specifically VMware and OpenStack.
  • Proficient in MS Office and MS Outlook.
Essential Skills
  • Strong customer service orientation with a sales mindset.
  • Ability to work collaboratively within a team environment.
  • Flexible and adaptable to changing work conditions.
  • Self-motivated and capable of working independently.
  • Willingness to work in shifts as required.
  • Excellent problem-solving and analytical abilities.
  • Outstanding verbal and written communication skills in Arabic and English are preferred.

Join us at Dicetek LLC, where your expertise will contribute to our commitment to providing top-notch IT services.