Front Desk Coordinator
4 days ago
At Hyde Johannesburg Rosebank, we are seeking a highly skilled and experienced individual to join our team as a Reservation Agent. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring seamless guest experiences.
About the RoleThe primary responsibility of this role will be to handle all reservation requests, manage rooming lists, and provide guests with accurate information about hotel facilities and services. You will also be required to post advance deposits, process reservations correspondence, and maintain accurate records.
To succeed in this role, you will need to possess excellent communication skills, attention to detail, and the ability to work effectively under pressure. You should also be knowledgeable about hotel operations, including front desk, sales, and accounts departments.
We are looking for a motivated and organized individual who can thrive in a fast-paced environment and provide exceptional service to our guests.
Key Responsibilities- Manage all reservation requests and respond to guest inquiries in a timely and professional manner.
- Process rooming lists, group blocks, and special requests, ensuring accuracy and efficiency.
- Post advance deposits and maintain accurate records of deposits and payments.
- Handle reservations correspondence, including emails, faxes, and phone calls.
- Provide guests with information about hotel facilities and services, including hours of operation, room availability, and restricted dates.
- Use upselling techniques and sales strategies to maximize property revenue.
- Identify repeat guests using appropriate codes and provide personalized service.
To be considered for this role, you must have a minimum of one year experience as a Receptionist or Reservation Agent in a 5-star hotel. You should also possess a high school degree and excellent communication and interpersonal skills.
We are committed to diversity and inclusion and welcome applications from candidates from diverse backgrounds.
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