Customer Relations Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Al Futtaim Group Full time
Customer Relations Executive

Al Futtaim Automotive is a leading distributor of automotive products in the Emirates, driving the growth of automobile business in the UAE and contributing to global brand expansion. As a key player in the industry, we offer a range of top brands, including Toyota, Lexus, Honda, Jeep, Dodge, Chrysler, and Volvo, with exclusive franchises for Hino, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries, and Hertz Rent-a-car. We are seeking a highly skilled Customer Relations Executive to join our team in Dubai, reporting to the Call Centre Manager.

Job Purpose:
To provide exceptional support to Al Futtaim Motors customers and the customer relations team by:

  1. Handling initial customer complaints through various channels.
  2. Swiftly resolving customer complaints in conjunction with customer case managers.
  3. Maintaining high-quality service standards.

Requirements:
High school or diploma graduate with basic technical knowledge of automobiles. 2-3 years of relevant experience in customer service, preferably in the automotive industry. Essential skills include English and another language, technical knowledge of automobiles, negotiation, and influencing skills. Key competencies include a calm and relaxed personality, conflict resolution, and strong attention to detail.



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