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Customer Experience Ambassador

2 weeks ago

Dubai, Dubai, United Arab Emirates Sofitel Dubai The Obelisk Full time
Role Overview

As a Lobby Ambassador, you will be the face of Sofitel Dubai The Obelisk, providing exceptional customer service to guests and ensuring a memorable experience for all.

Key Responsibilities:
  1. Welcome Guests with a warm smile and provide professional assistance throughout their stay.
  2. Engage in Conversation with first-time visitors, showing them around the lobby and offering directions as needed.
  3. Offer Expert Guidance on hotel facilities and promotions, always being informative and helpful.
  4. Follow Safety Protocols at all times and report any incidents or concerns.
Requirements:
  • Prior Guest Service Experience is essential for this role.
  • Professional Presentation is a must, with excellent verbal communication skills and a friendly demeanor.
  • Sophisticated Problem-Solving Abilities are required to handle guest inquiries and issues efficiently.