Order Processing Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Manpower Professional Full time
Job Title: Order Processing Specialist

We are looking for an experienced Order Processing Specialist to join our team at Manpower Professional. The successful candidate will be responsible for processing sales orders, managing order fulfillment, and providing excellent customer service.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work under time pressure and meet deadlines. Intermediate/Advanced Excel, Word, and PowerPoint skills are also essential.

Main Responsibilities:

  1. Process sales orders in a timely manner, including reviewing and checking orders and stock allocation.
  2. Manage the generation of open sales orders within the relevant region(s) to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.
  3. Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
  4. Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.
  5. Handle and resolve queries raised by customers, sales managers, or the Credit Control Department.
  6. Provide absence cover to other members of the team.


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