Customer Experience Coordinator

6 days ago


Sharjah, Sharjah, United Arab Emirates Dorchester Collection Dubai Full time

Dorchester Collection Dubai seeks a Service Quality Manager to oversee the delivery of exceptional guest experiences. As a key member of our team, you will be responsible for ensuring that our services meet the highest standards, resulting in loyal customers and positive word-of-mouth.

Job Description:
  • Develop and implement quality assurance programs to monitor and improve service levels
  • Collaborate with departments to ensure seamless execution of guest requests
  • Train and develop staff to enhance their skills and knowledge
  • Analyze guest feedback to identify areas for improvement
  • Communicate effectively with guests and staff to resolve issues promptly

Responsibilities:

  • Oversee quality assurance programs
  • Collaborate with departments
  • Train and develop staff
  • Analyze guest feedback
  • Communicate with guests and staff

Requirements:

  • Proven experience in quality assurance and customer service
  • Strong leadership and communication skills
  • Able to analyze data and make informed decisions
  • Ability to work effectively in a fast-paced environment


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