Cybersecurity Technical Specialist
7 days ago
About Trend Micro
Trend Micro, a global cybersecurity leader, empowers organizations to simplify and secure their connected world. With 7,000 employees across 65 countries, we deliver a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google.
Job Summary
The Sales Engineer (SE) will serve as the technical bridge between our Sales Representatives and customers, providing expertise in Trend Micro's Next-Gen security solutions. As a trusted advisor, you will develop customer relationships, provide leadership in security architecture, and influence technical strategy with strong problem-solving skills.
Main Responsibilities
- You will be responsible for understanding customer needs, risks, tolerance, technology gaps, and implementation, guiding customers through the product experience smoothly.
- Apart from being a technologist, you are expected to understand the customer journey and help navigate through it effectively.
- Ongoing support and education of internal sales staff on new products and technologies is an essential part of this role.
- Work closely with Regional/Global Product Manager and Product Marketing Manager to stay up-to-date on the latest products and technologies.
- Deliver engaging technical demonstrations highlighting Trend Micro products' advantages and benefits via solid messaging, presentation skills, and public speaking.
- Encourage and empower partners and channels to propose, position, and convince customers with our products and solutions.
- Present complex technical issues and solutions to all levels of an organization in a meaningful, engaging, and digestible manner.
- Apply strong problem-solving skills to design solutions that solve customer problems.
- Develop close relationships to influence the technical strategy of customers.
- Deliver training to customers and prospects about Trend Micro solutions.
- Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
- Continuous self-improvement and learning to maintain current technical knowledge and participate in technical communities of interest.
Requirements
- Rich experience in delivering high-quality presales support and solutions by bringing unique value to customers.
- Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture understanding, cloud-native application security, SASE, CASB, and Zero trust model.
- Knowledge and understanding of Microsoft O365, Azure, Google, AWS services.
- Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection, and monitoring security.
- Good written and spoken communication skills in English.
- A strong interest in all aspects of cybersecurity and a passion for customer security.
- Excellent understanding of public cloud technologies such as AWS and Azure.
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