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Guest Services Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Melia Hotels International S.A.(Meliá) Full time

About Us:

Meliá Hotels International S.A. is a leading global hospitality company that offers luxurious and unique urban resorts. Our company is committed to providing exceptional service and unforgettable experiences for our guests.

The Housekeeping Attendant plays a vital role in ensuring the cleanliness and comfort of our guests' rooms. This position requires attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.

  • Main Responsibilities:
  • Servicing daily assigned rooms as per MHI standards.
  • Providing helpful, friendly, prompt and personalized service to customers.
  • Attending to all guest requests within 10 minutes.
  • Maintaining hygiene, maintenance, and cleanliness of the area under control.
  • Ensuring safety and security of guest's and Hotel's property.
  • Checking for any room discrepancies as per SOP.
  • Ensuring effective utilization of resources.
  • Maintaining records pertaining to the section.
  • Depositing lost and found items at the housekeeping desk on the same day.
  • Coordinating with the mini bar team for amenity and in-room services.
  • Maintaining all equipment, carpets, and fixtures.
  • Training the general cleaning team.
  • Contributing towards team cohesiveness.
  • Interacting with guests in a pleasant and professional manner.
  • Ensuring proper handling and storage of chemicals.
  • Taking measures to conserve energy and eliminate waste.
  • Adhering to grooming standards of the Hotel.
  • Coordinating with engineering team and other departments.
  • Carrying out inventory of fixed and current assets.
  • Attending all assigned training sessions.

Requirements:

  • Minimum 1 year work experience as a Room Attendant.
  • Experience with industrial cleaning equipment and products.
  • Good physical health and stamina.
  • Flexibility to work in shifts.
  • Ability to work with little or no supervision.
  • Ability to follow instructions.
  • High school diploma is a plus.

We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

We prioritize diversity and inclusion among our employees, avoiding any kind of discrimination.