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Guest Services Associate

2 weeks ago


Dubai, Dubai, United Arab Emirates The First Group Full time

In this role, you will have the opportunity to work with a leading hospitality company, The First Group, and contribute to delivering exceptional guest experiences. As a Bellman, your primary responsibilities will include providing customer service, assisting with luggage, and offering information about hotel amenities and services.

Responsibilities and Duties:
  • Greet guests upon arrival, assist them with luggage, and provide information about hotel services.
  • Show guests to their rooms, verifying that everything is in order.
  • Report any equipment malfunctions to the maintenance department.
  • Introduce guests to the features of their room, explaining how to use various systems and equipment.
  • Offer assistance with luggage when checking out, storing or transporting it as needed.

You will need to possess excellent communication skills, a pleasant personality, and the ability to work effectively in a team environment.