Guest Excellence: Live Operations Associate
6 days ago
GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, weve been redefining the industry with cutting-edge technology and top-notch service. Now, were on the lookout for a Guest Excellence: Live Operations Associate to join our Dubai office.
As a Guest Excellence: Live Operations Associate, you will be at the frontline of our operations team, handling escalated guest issues that require strong local knowledge, problem-solving skills, and proactive resolution. You will be the bridge between our Customer Support team and on-ground operations, ensuring seamless guest experiences by coordinating with multiple stakeholders, including maintenance, quality, housekeeping, account management, and building management
.
Key Responsibilities
Guest Issue Resolution: Handle escalated guest concerns via phone, email, and chat, ensuring swift and effective solutions while maintaining high guest satisfaction
Operational Coordination: Work closely with internal teams and external vendors to manage maintenance, cleaning, and quality control issues
Check-in & Compliance Management: Oversee check-ins at a community level, submit required IDs, and secure move-in permits in coordination with building management
Ticketing System Management: Open, track, and close tickets efficiently to ensure all guest concerns are addressed on time
Service Optimization: Identify operational inefficiencies and contribute to process improvements that enhance overall guest experience
Personalized Guest Experience: Provide tailored support to guests, ensuring a seamless stay and a high level of satisfaction
What Were Looking For
Detail-oriented: Strong attention to detail to uphold service quality and compliance
Organized & Efficient: Excellent organizational and time management skills to juggle multiple priorities
Local Expertise: Strong knowledge of local areas, building management processes, and short-term rental operations
Guest-centric mindset: A proactive, customer-first approach with a problem-solving attitude
Tech-savvy: Comfortable using ticketing systems, scheduling tools, PMS (Property Management Systems), and spreadsheets
Results-driven: Motivated to take ownership, optimize workflows, and enhance the guest experience
Exceptional Communication: Strong interpersonal skills, empathy, and the ability to collaborate effectively across teams.
Language Requirements
Fluent English (required)
French, Arabic, or Russian (highly desirable)
This role requires a hands-on, adaptable, and service-driven professional who thrives in a fast-paced, dynamic environment. If you&aposre passionate about hospitality and operations and have the skills to ensure seamless guest experiences, wed love to hear from you
Why You&aposll Love Working with
- Join a fast-growing company in the booming travel industry
- . Work in a dynamic, multicultural team
- Opportunities for learning and career development
- Comprehensive health insurance
Were excited to hear from you and discover how you can contribute to our journey
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