Guest Excellence: Live Operations Associate

6 days ago


Dubai, Dubai, United Arab Emirates GuestReady Full time
Job Description

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, weve been redefining the industry with cutting-edge technology and top-notch service. Now, were on the lookout for a Guest Excellence: Live Operations Associate to join our Dubai office.

As a Guest Excellence: Live Operations Associate, you will be at the frontline of our operations team, handling escalated guest issues that require strong local knowledge, problem-solving skills, and proactive resolution. You will be the bridge between our Customer Support team and on-ground operations, ensuring seamless guest experiences by coordinating with multiple stakeholders, including maintenance, quality, housekeeping, account management, and building management

.

Key Responsibilities

Guest Issue Resolution: Handle escalated guest concerns via phone, email, and chat, ensuring swift and effective solutions while maintaining high guest satisfaction

Operational Coordination: Work closely with internal teams and external vendors to manage maintenance, cleaning, and quality control issues

Check-in & Compliance Management: Oversee check-ins at a community level, submit required IDs, and secure move-in permits in coordination with building management

Ticketing System Management: Open, track, and close tickets efficiently to ensure all guest concerns are addressed on time

Service Optimization: Identify operational inefficiencies and contribute to process improvements that enhance overall guest experience

Personalized Guest Experience: Provide tailored support to guests, ensuring a seamless stay and a high level of satisfaction

What Were Looking For

Detail-oriented: Strong attention to detail to uphold service quality and compliance

Organized & Efficient: Excellent organizational and time management skills to juggle multiple priorities

Local Expertise: Strong knowledge of local areas, building management processes, and short-term rental operations

Guest-centric mindset: A proactive, customer-first approach with a problem-solving attitude

Tech-savvy: Comfortable using ticketing systems, scheduling tools, PMS (Property Management Systems), and spreadsheets

Results-driven: Motivated to take ownership, optimize workflows, and enhance the guest experience

Exceptional Communication: Strong interpersonal skills, empathy, and the ability to collaborate effectively across teams.

Language Requirements

Fluent English (required)

French, Arabic, or Russian (highly desirable)

This role requires a hands-on, adaptable, and service-driven professional who thrives in a fast-paced, dynamic environment. If you&aposre passionate about hospitality and operations and have the skills to ensure seamless guest experiences, wed love to hear from you

Why You&aposll Love Working with

- Join a fast-growing company in the booming travel industry
- . Work in a dynamic, multicultural team
- Opportunities for learning and career development
- Comprehensive health insurance

Were excited to hear from you and discover how you can contribute to our journey

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