Wintel Support Specialist

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time
Job Summary

This role will be responsible for the day-to-day support of all Microsoft Windows Servers within the client environment, performing troubleshooting and resolving incidents. The ideal candidate will have a thorough knowledge of scripting and automation tools, as well as experience with server availability and maintenance.

Key Responsibilities
  • Support (Identify, troubleshoot, and resolve incidents) all Microsoft Windows Server operating systems, including identifying and resolving BSOD, driver incompatibilities, performance issues, service failures, hardware failures, and configuration issues.
  • Support (Identify, troubleshoot, and resolve incidents) Microsoft services such as Active Directory configuration, administration, GPO configurations, upgrades, and migrations, Windows clustering, file and print server, DFS, IIS, IIS configurations, DHCP, DNS, and other network services, Certificate Authority, KMS.
  • Support (Identify, troubleshoot, and resolve incidents) related to server hardware, DRAC/ILO firmware, and monitoring integration (WBEM/SNMP).
Technical Knowledge Required
  • Thorough knowledge of scripting and automation tools.
  • Proven ability to maintain server availability to excess of 99.5%.
  • Thorough knowledge of NTFS and share permission inheritance, file ownership.
  • Thorough knowledge of Active Directory Group/User objects.
  • Thorough knowledge of Group Policies and login scripts, including troubleshooting and reporting.
  • Thorough knowledge of Windows concepts, domains, Active Directory, and its concepts, and the interaction between hardware, operating systems, network, data center, and application software.
  • Thorough knowledge of Microsoft Windows Server relevant automation and scripting.
  • Thorough knowledge of security principles applicable to Microsoft Windows Server environments.
  • Thorough knowledge of network protocols and network services.
  • Proficiency with Azure Cloud services.
  • Experience with Domain Controllers, Active Directory, and related services.
Qualification and Experience
  • Bachelor's Degree in Computer Science, Information Systems, or equivalent.
  • Additional Microsoft and Azure Cloud Certifications (bonus).
  • 12 years of overall experience with Microsoft Windows Server support within server environments exceeding 600 servers.


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