Customer Success Advocate
6 days ago
As a Technical Support Consultant at Innovative Systems, you will leverage your technical expertise to deliver exceptional service to our clients. We strive to maintain a culture of innovation and collaboration, driving superior customer satisfaction and fast, accurate, and scalable solutions.
We are proud of our reputation for being consistently named a Top Workplace and our commitment to delivering best-of-breed data quality and compliance solutions.
Your Primary Responsibilities:
- Investigating and resolving software and system functionality, integrations, product feature-function, and adoption issues
- Designing and developing SQL scripts and other custom software processes
- Partnering with cross-functional teams to accelerate issue identification and resolution
This role offers:
- The opportunity to gain hands-on experience with product installations – potentially leading to new career paths in professional services, hosted consulting, pre-sales, engineering, product management, and more
- Contributing to the development of our self-service portal and enhancing customer happiness through top-notch training modules and videos
- Providing actionable insights to inform solution improvements and future planning
To excel in this position, you will need:
- A degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations
- Hands-on experience with SQL databases and programming language
- Exceptional problem-solving and creative thinking skills
- Strong verbal and written communication skills in both English and Arabic; proficiency at a native or business level
- Flexibility to be on call after hours in customer support rotation (minimal)
Bonus skills include:
- Programming experience with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
- Knowledge of the Fintech or financial services industry
- Knowledge of SWIFT or other payment processing
- Proficiency in additional languages such as French, Spanish, Portuguese, or others
We celebrate diversity and inclusivity in our workplace and offer competitive salaries, ample time off, private medical insurance, and opportunities for growth and development.
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