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Customer Advocate

7 days ago

Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
Job Requirements

We are looking for a skilled Customer Advocate to join our team. The successful candidate will be responsible for providing exceptional customer service, identifying sales opportunities, and building strong customer relationships.

Key Responsibilities
  • Deliver Outstanding Customer Experience: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Develop New Business Opportunities: Identify sales leads and engage with customers to drive revenue growth.
  • Maintain Customer Relationships: Build strong relationships with customers to ensure loyalty and retention.
  • Stay Up-to-Date with Product Knowledge: Participate in ongoing training and development programs to stay current on product offerings and services.
Requirements
  • A minimum of six months to one year of customer service experience is preferred.
  • Diploma graduate or equivalent preferred.
  • Dual language proficiency is an advantage.
  • Fluency in English writing and speaking is essential.
  • Excellent negotiation and verbal communication skills are required.
  • Effective listening skills are necessary.
  • Familiarity with Microsoft Office products and general computer keyboard skills is a must.
  • Sales/customer service communication skills should be demonstrated.
  • A friendly and courteous telephone manner is required.
  • Punctuality and efficiency, with the ability to prioritize tasks, are essential.
Benefits
  • Visa sponsorship
  • Medical Insurance
  • Annual Leave

Company Terms and Conditions Apply.