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Technical Support Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time
About the Role

We are seeking a highly skilled L2 Support Engineer to join our team at Dicetek LLC.

  • Responsibilities include providing technical support, troubleshooting, and resolving complex issues in IT infrastructure, applications, and systems.
Key Requirements

To be successful in this role, you should possess:

  • At least 3-5 years of experience in IT support, with a minimum of 1-2 years in an L2 support role.
  • Prior experience in retail banking or financial services is highly preferred.
Technical Skills

You will need:

  • Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
  • Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
  • Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.
Certifications and Soft Skills

PREFERRED QUALIFICATIONS INCLUDE:

  • ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar certifications.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
  • Ability to work under pressure and manage multiple priorities in a time-sensitive environment.