Visitor Services Training and Excellence Director

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

About BLR WORLD

BLR WORLD is an award-winning talent consultancy specialising in the culture, entertainment, and events sectors.

We enable organisations to plan, staff, and operate unique visitor experiences with the best people.

Our core services include HR Consultancy, Recruitment, Training, and Operations.

We find brilliant people, create high-performing teams, design environments, and provide training to help them thrive.

The result: one-of-a-kind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the role

BLR WORLD is hiring a Visitor Services Training and Excellence Manager.

This role involves composing content, scheduling, and delivering training to the Visitor Services team and to staff interacting with visitors.

The training programme will begin with induction, with ongoing sessions to keep staff engaged, continuously developing, up to date, and positive.

Key Responsibilities:

  • Manage the training schedule for the Visitor Services team, working around operational requirements.
  • Develop training subjects, content, and session structures.
  • Monitor staff training records to ensure mandatory training and certification are up to date.
  • Report on training outcomes.
  • Organise necessary resources for training sessions.
  • Manage guest speakers/trainers.
  • Request and coordinate training sessions from other departments.
  • Analyse and report on customer satisfaction using findings to develop strategies for improvement.

Required Experience:

  • Experience of working in a cultural environment in a supervisory or management position.
  • Minimum 3 years experience of composing and delivering training to large groups in a cultural, hospitality, or customer-facing environment.
  • Strong IT skills and ability to pick up new software quickly.
  • Fluent in Arabic and English, written and spoken.

Preferred Experience:

  • Additional languages are an advantage.
  • Experience of working in a museum or tourist attraction.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    About BLR WORLDWe are a leading talent consultancy specialising in the culture, entertainment, and events sectors.We enable organisations to plan, staff, and operate unique visitor experiences with the best people.Our core services include HR Consultancy, Recruitment, Training, and Operations.We find brilliant people, create high-performing teams, design...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Zayed National Museum | متحف زايد الوطني Full time

    About Us:Zayed National Museum is a cultural institution dedicated to showcasing the history and culture of the UAE.We are seeking an experienced professional to join our team as the Visitor Services Unit Head. This individual will be responsible for creating a world-class visitor experience, ensuring a warm and authentic standard of...

  • Training Director

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full time

    We are seeking a seasoned Training Director to spearhead the design, development, and delivery of training programs that equip retail teams with the necessary product knowledge and skills to achieve commercial objectives.Reporting to the HR Manager, this role will be responsible for driving commercial targets and customer satisfaction scores in line with the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    KeyResponsibilities:Greetand welcome visitors with a friendly and professionalattitude.Provide information aboutthe organization exhibits orattractions.Assist with ticketingreservations and visitorcheckins.Address visitor questionsconcerns or feedback promptly andeffectively.Maintain thecleanliness and organization of the visitorspace.Support events or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    About BLR WORLD BLR WORLD is an awardwinning talent consultancy for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people. Our core services are HR Consultancy Recruitment Training and Operations. We find brilliant people create high...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Edge Group Full time

    EDGE Group PJSC is seeking an Education and Training Director to lead our Training School's efforts in delivering high-quality education and training programs. As an Education and Training Director, you will be responsible for developing and implementing training strategies that meet the needs of the organization and its employees.Responsibilities:Develop...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    About BLRWORLD BLR WORLD isan awardwinning talent consultancy for the culture entertainmentand events sectors enabling organisations to plan staff and operateunique permanent and temporary visitor experiences with the verybest people. Our core services are HRConsultancy Recruitment Training and Operations. We find brilliantpeople create high performing...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    About the RoleThis is a fantastic opportunity to join BLR WORLD, a leading talent consultancy for the culture, entertainment, and events sectors. As our Visitor Experience Specialist, you will oversee Museum Educators staffing services and ensure outstanding educational and interpretative visitor experiences.Your Key ResponsibilitiesDevelop and implement...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Chanel, Inc. Full time

    Retail Excellence Director Role OverviewThis is a senior leadership role within our luxury retail team at Chanel, Inc. in Abu Dhabi. As a Retail Excellence Director, you will be responsible for driving business growth, delivering exceptional client experiences, and promoting a positive work environment.Key ResponsibilitiesBusiness Development: Pilot and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates BLR WORLD Full time

    Job Description:Cultural Experience Operations ManagerBLR WORLD is an award-winning talent consultancy specialising in the culture, entertainment, and events sectors.We are seeking a Cultural Experience Operations Manager to lead the development and delivery of training programmes for the Visitor Services team.Responsibilities will include:Managing the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates SAFETY LAB TRAINING AND CONSULTANCY INSTITUTE - L.L.C - O.P.C Full time

    Job Description:Safety Training ProfessionalWe are seeking an experienced Safety Training Professional to join our team at SAFETY LAB TRAINING AND CONSULTANCY INSTITUTE - L.L.C - O.P.C. The ideal candidate will have a strong background in health and safety, with experience in developing and delivering training programs.The key responsibilities of this role...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Job Requirements and ResponsibilitiesThis role involves overseeing the end-to-end customer journey, ensuring seamless interactions between staff and guests.Key duties include managing daily revenue, collecting payments, and maintaining the Guest Service Desk's operational readiness.This position requires strong communication skills, reliability, and a focus...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mecton Training And Technical Services Full time

    Job Title: Electrical TechnicianLocation: [Insert Location]DescriptionMecton Training And Technical Services is seeking an experienced electrical technician to join our team. The ideal candidate will have a strong background in electrical systems maintenance, repair, and troubleshooting, with excellent problem-solving skills and ability to read and interpret...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Recooty Full time

    Director of Food ServiceThe Director of Food Service role is an exciting opportunity for an experienced restaurant professional to take on a leadership position at Recooty. This role involves overseeing all aspects of food service operations, including staff management, menu planning, and quality control.Main ResponsibilitiesDevelop and implement menus to...

  • Food Service Director

    5 hours ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Outset Full time

    Leadership and MotivationThe Food Service Director will provide effective leadership to our Restaurant teams, ensuring targets are met and high-quality internal communication and co-operation with the kitchen are maintained. They will motivate and train team members, respond to guest feedback and reviews, and maintain consistent Brand SOP in every area....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Americana Foods - National Food Company Full time

    Job OverviewAmericana Foods - National Food Company is seeking a seasoned Food Service Sales Director to join our team. As a Food Service Sales Director, you will be responsible for leading our sales efforts and developing strategic plans to drive business growth and expansion.The ideal candidate will have a strong understanding of the food service industry,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates SAFETY LAB TRAINING AND CONSULTANCY INSTITUTE - L.L.C - O.P.C Full time

    About the Role:Compliance and Training SpecialistWe are seeking an experienced Compliance and Training Specialist to join our team at SAFETY LAB TRAINING AND CONSULTANCY INSTITUTE - L.L.C - O.P.C. The ideal candidate will have a strong background in health and safety, with experience in developing and delivering training programs.The key responsibilities of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Weatherford International Oil Field Services Full time

    About the PositionWe are seeking an experienced Director of Process Excellence - Oil and Gas to lead our efforts in process improvement. The successful candidate will have a strong background in lean manufacturing and a proven track record of driving business results through process improvements.Main Responsibilities:Develop and implement process...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    We are looking for a highly skilled Stewarding Services Director to join our team at Minor International.In this role, you will be responsible for supervising and training the Stewarding team members, scheduling work, and overseeing the maintenance of hotel facilities and equipment.Key responsibilities include:Scheduling and managing staffMaintaining high...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bloomeducation Full time

    Job SummaryWe are seeking an exceptional Director of Educational Excellence to join our team at Bloomeducation. As a senior leader, you will be responsible for driving academic excellence and improving student outcomes across the high school department.The successful candidate will have a strong track record of leadership and management experience, with a...