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Technical IT Analyst and Support Professional

2 weeks ago

Dubai, Dubai, United Arab Emirates Cigna Full time

Job Description:

We are looking for a highly skilled Support Analyst to join our IT Systems and Services team. As a key member of our team, you will be responsible for providing technical support to employees, managing IT service requests, and ensuring seamless day-to-day operations.

Key Responsibilities:

  • Provide technical support to onsite and remote users
  • Manage / monitor IT Service Desk Incidents via call management system
  • Prioritize and allocate within IT Support teams all requests
  • Manage User system access for various applications
  • Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk
  • Ensure all incidents are managed in accordance with targets set out in SLA
  • Escalate any issues/ outages to IT Service Desk Manager
  • Work as part of a shift rota
  • May be required to work as part of an on-call rota

Requirements:

  • Strong technical skills and experience in IT support
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Flexibility to work varied shifts and on-call duties

About Cigna Healthcare:

Cigna Healthcare is committed to making a positive impact on people's lives. We believe that everyone deserves access to quality healthcare, and we're dedicated to helping our customers achieve their health goals.