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Technical Support Analyst

1 week ago

Dubai, Dubai, United Arab Emirates Intertec Systems Full time
About Our Team

Our NOC team at Intertec Systems is dedicated to providing exceptional technical support and monitoring services to our clients. We are seeking a skilled System Monitoring Technician to join our team.

About the Role:

  • Monitor a wide variety of information and network systems, including telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, DC Temperature, servers, storage, backup, operating systems, and core applications.
  • Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.
  • Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.
  • Document all actions in accordance with standard company policies and procedures.

Requirements:

  • A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment.
  • Strong understanding of key network monitoring protocols, including SNMP, NetFlow, WMI, syslog, etc.
  • Experience with virtualized infra monitoring in high-availability environments.
  • Excellent written and verbal communication skills.