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2 weeks ago
Voli Agency is seeking a skilled Technical Support Analyst to join our team. In this role, you will provide technical support to customers, troubleshoot issues, and collaborate with cross-functional teams to ensure timely resolution.
Responsibilities- Provide technical support to customers via phone, email, and live chat.
- Troubleshoot technical issues and guide customers through product features and functionalities.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
Requirements:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service or a related field with a strong track record of delivering exceptional customer experiences.
- Excellent problem-solving skills and the ability to think quickly on your feet.