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Client Support Specialist

2 months ago

Sharjah, Sharjah, United Arab Emirates Ace Consult Full time
Key Responsibilities:
  • Respond to Customer Inquiries: Promptly address customer queries via various communication channels, ensuring timely and effective resolution.
  • Escalate Critical Issues: Immediately escalate serious complaints or concerns that require specialized attention or expertise.
  • Collaborate with Colleagues: Liaise with team members or supervisors to find optimal solutions to customer issues, fostering a culture of cooperation and problem-solving.
  • Identify and Address Common Issues: Recognize recurring problems and present recommendations for improvement to management, contributing to the enhancement of products and services.
  • Maintain Professionalism: Uphold a polite, helpful, and professional demeanor at all times, reflecting positively on Ace Consult's reputation.
  • Share Customer Feedback: Obtain and disseminate customer feedback to colleagues and other departments, facilitating the development of improved products and services.
  • Stay Informed: Familiarize yourself with new products, services, and company initiatives as they are introduced, ensuring a comprehensive understanding of Ace Consult's offerings.
  • Participate in Training and Development: Attend workshops, meetings, and training sessions as required, enhancing your skills and knowledge to better serve customers.
  • Provide Training and Support: Offer guidance and training to new customer service agents, promoting a culture of knowledge sharing and expertise.
  • Ensure Confidentiality: Respect client confidentiality at all times, upholding the trust and integrity of Ace Consult's relationships.