Tele Research Associate
1 week ago
BNC Network is a leading provider of project intelligence and data analytics solutions for the construction industry in the Middle East.
We are a team of experts dedicated to delivering high-quality data and insights to our clients, helping them make informed decisions and stay ahead of the competition.
Job SummaryWe are seeking a highly motivated and detail-oriented Tele Research Associate to join our growing Research Team. As a Tele Research Associate, you will be responsible for conducting primary and secondary research to resolve information requests raised by customers, handling live chats, and identifying areas of improvement to achieve data quality.
You will also be responsible for evaluating data, making recommendations, and participating in new initiatives aligned with business requirements. Additionally, you will build relationships within the industry to streamline project intelligence gathering and identify projects in the earliest possible stages.
Key Responsibilities- Conduct primary and secondary research to resolve information requests raised by customers
- Handle live chats initiated by customers
- Identify areas of improvement to achieve data quality
- Evaluate data and make recommendations
- Participate in new initiatives aligned with business requirements
- Build relationships within the industry to streamline project intelligence gathering
- Gather data through calls or online sources
- Understand customer requirements and present appropriate solutions
- Take ownership of customer complaints and queries, and proactively follow them through to timely resolution
- Graduated with a Bachelor's degree
- Internship experience in market research, cold calling, and data entry
- Ability to speak and write in English fluently
- Proficiency in using MS-Office, internet applications, and reporting tools
- Excellent interpersonal and communication skills
- Mentorship and training opportunities
- A positive and encouraging work environment
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