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GCC Construction Research Associate

2 months ago

Sharjah, Sharjah, United Arab Emirates BNC Network Full time
About BNC Network

BNC Network is a leading provider of project intelligence and data analytics solutions for the construction industry in the Middle East.

We are seeking a highly skilled and motivated Tele Research Associate to join our growing Research Team.

Job Summary

The Tele Research Associate will be responsible for conducting primary and secondary research to resolve information requests raised by customers, handling live chats, identifying areas of improvement to achieve data quality, and participating in new initiatives to align with business requirements.

Key Responsibilities
  • Conduct research to resolve customer information requests
  • Handle live chats with customers
  • Identify areas for improvement to achieve data quality
  • Evaluate data and make recommendations to improve data quality
  • Participate in new initiatives to align with business requirements
  • Build relationships with industry stakeholders to gather project intelligence
  • Gather data through calls and online sources
  • Understand customer requirements and present solutions
  • Take ownership of customer complaints and queries
Requirements
  • Bachelor's degree
  • Internship experience in market research, cold calling, and data entry
  • Fluent English language skills
  • Proficiency in MS-Office, internet applications, and reporting tools
  • Excellent interpersonal and communication skills
What We Offer
  • Mentorship and training opportunities
  • A positive and encouraging work environment