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Call Center Executive

2 months ago

Dubai, Dubai, United Arab Emirates Sharaf DG Full time
About the Role

We are seeking a highly motivated and results-driven Call Center Executive to join our team at Sharaf DG. As a key member of our sales team, you will be responsible for driving business growth through outbound sales and customer engagement.

Key Responsibilities
  • Contact potential and existing customers to inform them about our B2B marketplace and online sales portal using scripted conversations.
  • Analyze customer technical needs and provide technical assistance and support to ensure seamless operations.
  • Ask questions to understand customer requirements and close sales by identifying and addressing their needs.
  • Profile customers, update customer information in our database, and maintain a strong customer base.
  • Generate customer demand and push for sales by identifying new business opportunities.
  • Take orders, send quotes, and process orders accurately and efficiently.
  • Handle customer grievances and complaints to preserve our company's reputation.
  • Keep records of calls and sales, noting useful information and insights.
  • Meet minimum talk time, sales calls, service calls, and other business compliance requirements.
About Sharaf DG

Sharaf DG is a B2B marketplace for business IT suppliers and office supplies. Founded in 2021 as a part of the Sharaf DG business, we are dedicated to providing businesses with a convenient and efficient way to purchase the products and services they need to operate effectively. Our platform helps small and medium-sized businesses (SMBs) digitize and automate procurement with innovative tools and tailored solutions to drive their businesses forward.

Requirements
  • A minimum of 1-4 years of experience in a telesales representative or other sales/customer service role, preferably in an IT Pre-Sales/E-Commerce/Technical Sales (Calling) environment.
  • Proven track record of successfully meeting sales quotas, preferably over the phone.
  • Good knowledge of a wide range of hardware and software technologies, preferably Windows 7 & 10 operating systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English; Hindi and Arabic is an advantage.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • College/University Degree.
  • Technical certifications are an added advantage.
  • Should be sales target-oriented and able to deliver the numbers as per the business targets/requirements.
  • Must be multitasking and able to handle pressure.