Senior Call Center Program Manager

2 days ago


Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

Job Title: Senior Call Center Program Manager

Job Summary: We are seeking a highly experienced Senior Call Center Program Manager to lead the design and implementation of our customer service initiatives. The ideal candidate will have a minimum of 15 years of experience in managing complex projects, preferably in the call center or customer service environments.

Key Responsibilities:

  • Lead the design and implementation of customer service initiatives
  • Manage complex projects with multiple stakeholders
  • Develop and implement project management plans
  • Ensure timely and within-budget project delivery
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Minimum of 15 years of experience in project and program management
  • Excellent leadership and communication skills
  • Strong analytical and problem-solving capabilities
  • Fluency in Arabic and English (read, write, and speak)
  • Familiarity with project management tools and software

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