Customer Service Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates Sundus Full time

Job Title: Call Center Agent

Job Summary:

We are seeking a highly skilled Call Center Agent to join our team at Sundus. As a Call Center Agent, you will be responsible for managing large volumes of inbound and outbound calls in a timely manner.

Key Responsibilities:

  • Call Handling: Manage large amounts of inbound and outbound calls, ensuring that all customer inquiries are addressed promptly and professionally.
  • Script Adherence: Follow established call center scripts when handling different topics, ensuring that all customer interactions are consistent and compliant with company policies.
  • Problem-Solving: Identify customers' needs, clarify information, research every issue, and provide solutions to resolve customer complaints and concerns.
  • Sales and Upselling: Seize opportunities to upsell products and services when they arise, ensuring that customers are aware of all available options.
  • Relationship Building: Build sustainable relationships with customers by taking the extra mile to ensure their satisfaction and loyalty.
  • Record Keeping: Maintain accurate records of all conversations in our call center database, ensuring that all customer interactions are documented and easily accessible.

Requirements:

  • Language Skills: Excellent communication skills in English and Arabic.
  • Customer Service: Proven experience in providing exceptional customer service in a call center environment.
  • Technical Skills: Proficiency in using call center software and technology.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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