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Guest Experience Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time
About Us

Premier Inn Hotels LLC is a leading hospitality company that provides exceptional service to its guests. We are dedicated to delivering outstanding experiences to our customers and fostering a positive work environment for our team members.

About the Role

The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the smooth delivery of services to our guests.

  • Friendly and courteous demeanor towards guests.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

Main Responsibilities Include

  1. Manage front desk operations, including check-in, check-out, and reservation processes.
  2. Provide exceptional customer service to guests, responding to their queries and resolving any issues promptly.
  3. Process payments and maintain accurate records.
  4. Communicate effectively with other departments to ensure seamless service delivery.

Requirements

  1. Minimum of one year experience in a similar role.
  2. Knowledge of Opera (PMS) or similar software.
  3. Arabic language speaking, writing, and reading skills.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance, air tickets, and hours that offer you a work-life balance. Along with this, we have many examples of how those that work with us have grown and developed their careers throughout our company.