Luxury Guest Experience Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates Anantara Full time

About Us

Anantara Hotels, Resorts & Spas offers unparalleled travel experiences in Thailand, Cambodia, Vietnam, China, Indonesia, Maldives, Oman, Qatar, United Arab Emirates, and Mozambique. From luxurious resorts to vibrant city hotels, each property is meticulously designed to provide discerning travelers with authentic cultural immersion and world-class amenities.

Your Role

We seek an experienced Luxury Guest Experience Coordinator to join our team at Anantara [Location]. As a key representative of the hotel, you will be responsible for creating lasting impressions on our guests through exceptional service, attention to detail, and genuine warmth.

Key Responsibilities

  • Welcome and orient guests upon arrival, ensuring a smooth check-in process.
  • Provide personalized recommendations for activities, dining, and spa treatments, taking into account guests' interests and preferences.
  • Respond promptly to guest inquiries and resolve any issues that may arise during their stay.
  • Collaborate with colleagues to maintain high standards of service quality and consistency.
  • Stay up-to-date with hotel events, promotions, and services to effectively communicate these to guests.

Requirements

  • A strong focus on customer service with experience in luxury hotels.
  • Prior experience in front office operations is preferred.
  • Excellent communication skills in English are required.
  • Ability to work shifts, weekends, and public holidays.
  • Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.
  • Problem resolution skills.


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