Guest Experience Coordinator
1 week ago
Hospitality Professional Wanted
We are seeking a skilled and experienced hospitality professional to fill the role of Team Leader, Reservations at Bab Al Shams Desert Resort. As a key member of our team, you will be responsible for leading and managing the reservations department, ensuring seamless guest experiences and exceptional customer satisfaction.
Your expertise in reservation systems, policies, and guest service will be invaluable in guiding our reservation agents and providing guidance on effective call handling and monitoring. You will also participate in scheduled meetings as required by the Head of Department.
Responsibilities
- Lead the reservations department to achieve high standards of service and customer satisfaction.
- Supervise the room reservation process to maintain precision and compliance with established protocols.
- Provide technical support and guidance to reservation agents to deliver exceptional customer satisfaction.
- Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements
- A Hotel Management graduate or Reservations operations certification is preferred.
- Minimum 1-2 years' experience in a similar role in a four- or five-star hotel.
- Knowledge of reservation and distribution tools, Opera/Fidelio, and Microsoft Office Software applications skills.
- Excellent Communication Skills and UAE/GCC local market experience are essential.
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