Guest Experience Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates Minor International Full time
Role Overview

The Reservations Agent plays a critical role in providing exceptional guest experiences, ensuring seamless interactions, and driving revenue growth. This dynamic individual will possess excellent communication, problem-solving, and analytical skills, with the ability to thrive in a fast-paced environment.

Key Tasks
  • Maintain accurate records of guest requests and reservations.
  • Process and respond to all reservation requests and inquiries within 24 hours.
  • Collaborate with the Front Office team to resolve issues and provide solutions.
  • Analyze data to identify trends and opportunities for improvement.
  • Develop and implement strategies to drive revenue growth and maximize occupancy.


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