Sales Team Lead
4 weeks ago
As a Sales Team Lead at LANDMARK Group, you will be responsible for leading by example and ensuring that floor staff greet and approach customers to offer assistance. You will implement a high standard of customer focus through timely and effective resolution of customer queries in line with company policy.
Key Responsibilities:- Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement.
- Monthly monitoring of mystery shopper feedback, addressing all key areas of concern.
- Support customer queries/escalations.
- Commercial Performance:
- Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists.
- Drive department KPIs, Average Transaction Value, and Basket Size.
- Maximize sales per sq. m. through effective management of sales versus space.
- Offer:
- Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner.
- Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items, and correct replenishment levels.
- Ensure highest standards of health and safety are maintained in the department.
- Work in closer collaboration with the Sales Manager on all products with respect to price, quality, and customer feedback.
- Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products.
- Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system.
- Ensure 100% representation of Klines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager.
Key Performance Indicators:
- Ensure regular cycle count for the department in line with the Company guidelines.
- Ensure that Shrinkage for the department is within the defined norms and agreed standards.
Requirements:
- Effectively display top sellers and slow sellers to improve sales contribution.
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