Commercial Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates IQVIA LLC Full time
Operational Support Specialist

Job Overview

As an Operational Support Specialist at IQVIA LLC, you will play a critical role in ensuring the successful management of assigned accounts and optimal client satisfaction. You will be responsible for providing operational support to Key Accounts Managers, ensuring the overall success of the accounts and delivering exceptional client experiences.

Key Responsibilities

  1. Quality Control and Assurance

Ensure the quality of Statements of Work, ensuring they meet the required standards and are delivered on time.

Business Development Support

Provide support for Request for Information (RFI) and Request for Proposal (RFP) processes, ensuring timely and accurate responses to clients.

Operational Management

Manage the CRM tool, budgeting, forecasting, and ongoing training for employees, ensuring seamless operations and optimal client satisfaction.

Market Research and Analysis

Conduct market research and analysis, maintaining lists and updating competitive profiles to inform business decisions.

Strategic Account Planning

Assist in strategic account planning, ensuring alignment with business objectives and client needs.

Meeting Preparation and Support

Prepare and coordinate meetings, including webex and deck support, to ensure smooth client interactions.

Client Relationship Management

Coordinate with client contacts and administrators, maintaining strong relationships and ensuring client satisfaction.

Template Development and Maintenance

Develop and maintain templates for GTM needs, including business reviews, sales decks, and proposals, ensuring consistency and quality.

Quality Standards

Maintain high standards for templates, marketing decks, and client-facing documents, ensuring they meet the required quality and consistency.

Requirements

  1. Education

Bachelor's Degree in a relevant field.

Experience

Completed Commercial apprenticeship; 2-3 years of experience in an Administrative position would be advantageous.

Skills and Qualifications

Finance/Sales Operations background preferred; strong Excel knowledge; SAP and SFDC or any other CRM system knowledge beneficial; excellent team player with flexibility and willingness to join a dynamic and fast-paced working environment.

About Us

IQVIA LLC is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.



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