Commercial Support Specialist
1 week ago
Job Overview
As an Operational Support Specialist at IQVIA LLC, you will play a critical role in ensuring the successful management of assigned accounts and optimal client satisfaction. You will be responsible for providing operational support to Key Accounts Managers, ensuring the overall success of the accounts and delivering exceptional client experiences.
Key Responsibilities
- Quality Control and Assurance
Ensure the quality of Statements of Work, ensuring they meet the required standards and are delivered on time.
Business Development SupportProvide support for Request for Information (RFI) and Request for Proposal (RFP) processes, ensuring timely and accurate responses to clients.
Operational ManagementManage the CRM tool, budgeting, forecasting, and ongoing training for employees, ensuring seamless operations and optimal client satisfaction.
Market Research and AnalysisConduct market research and analysis, maintaining lists and updating competitive profiles to inform business decisions.
Strategic Account PlanningAssist in strategic account planning, ensuring alignment with business objectives and client needs.
Meeting Preparation and SupportPrepare and coordinate meetings, including webex and deck support, to ensure smooth client interactions.
Client Relationship ManagementCoordinate with client contacts and administrators, maintaining strong relationships and ensuring client satisfaction.
Template Development and MaintenanceDevelop and maintain templates for GTM needs, including business reviews, sales decks, and proposals, ensuring consistency and quality.
Quality StandardsMaintain high standards for templates, marketing decks, and client-facing documents, ensuring they meet the required quality and consistency.
Requirements
- Education
Bachelor's Degree in a relevant field.
ExperienceCompleted Commercial apprenticeship; 2-3 years of experience in an Administrative position would be advantageous.
Skills and QualificationsFinance/Sales Operations background preferred; strong Excel knowledge; SAP and SFDC or any other CRM system knowledge beneficial; excellent team player with flexibility and willingness to join a dynamic and fast-paced working environment.
About Us
IQVIA LLC is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
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