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Technical Project Manager Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Ookla Full time

Ookla is a global connectivity solutions company driving innovation in speed testing and analytics. We're seeking an experienced Technical Project Manager to join our team in the Middle East and Africa regions.

The ideal candidate will have 5-10 years of experience in enterprise-level technology-related support or project management, with a strong background in telecommunications and proficiency in RAN/RF. A Bachelor's degree in Business Administration, Engineering, Project Management, or a related field is required.

As a Technical Project Manager at Ookla, you'll serve as the primary point of contact for top-tier customers, ensuring their needs are promptly addressed. You'll engage in pre-sales activities, lead the planning and implementation of customer projects from initiation to completion, and define project scope, objectives, and deliverables in collaboration with stakeholders.

You'll develop and maintain project schedules, budgets, and resource plans, manage customer relationships, identify and mitigate project risks, and educate, train, and support clients to optimize their utilization of our product suite. Additionally, you'll coordinate with internal teams, suppliers, and external partners to ensure seamless execution.

A key requirement for this role is the ability to work under pressure, manage multiple projects simultaneously, and adapt to changing priorities. The ideal candidate will also possess strong leadership, communication, and negotiation skills, with experience working in cross-functional and multicultural environments.

Key Responsibilities:

  1. Serve as the primary contact for Ookla's top-tier customers, ensuring their needs are promptly addressed.
  2. Engage in the Pre-Sales process and lead the planning and implementation of customer projects from initiation to completion.
  3. Define project scope, objectives, and deliverables in collaboration with stakeholders.
  4. Develop and maintain project schedules, budgets, and resource plans.
  5. Manage customer relationships, acting as the primary point of contact.
  6. Identify and mitigate project risks, ensuring successful project outcomes.
  7. Educate, train, and support clients to optimize their utilization of our product suite.
  8. Coordinate with internal teams, suppliers, and external partners to ensure seamless execution.
  9. Monitor and report on project progress, providing regular updates to stakeholders.
  10. Ensure compliance with company policies, industry standards, and contractual agreements.
  11. Drive continuous improvement initiatives to enhance project management processes.
  12. Resolve customer queries and issues promptly, escalating when necessary within Ookla.
  13. Engage with Director and C-Level executives to support their business objectives.
  14. Collaborate internally with sales teams to assess account health and identify growth opportunities, aiding in pre-sales activities.
  15. Advocate for customer requirements within Ookla, representing their interests.
  16. Participate in customer meetings as requested, whether onsite or remote.
  17. Continuously expand your knowledge and application of new technologies to support customer growth.
  18. Strategically address business, product, and technical challenges to help customers leverage Ookla's data products.