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Reservations Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates THE ARTS CLUB Full time
Job Description

We are seeking an experienced Receptionist to join our team at The Arts Club Dubai. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service to our members and guests.

Key Responsibilities
  1. Manage incoming reservations and bookings.
  2. Provide exceptional customer service via phone, email, and in-person.
  3. Process new reservations and updates to existing bookings.
  4. Maintain accurate records of cancellations and refusals.
  5. Collaborate with other teams to deliver exceptional service.
  6. Develop relationships with members and provide tailored experiences.
  7. Stay up-to-date with club events and activities.
Requirements
  1. Proven experience in a similar role in the hospitality industry.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment with high levels of flexibility.
  4. Strong problem-solving and analytical skills.
  5. Discretion and confidentiality when handling sensitive information.
  6. Willingness to learn and adapt to new systems and procedures.
  7. Flexibility with working hours, including evenings and weekends.
Our Culture

We value exceptional customer service, teamwork, and a positive attitude.