Front Office Receptionist
3 weeks ago
We are seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Process all payments, including room charges, cash, checks, debit, and credit.
- Process all check-outs, including resolving late and disputed charges.
- Answer and record guest calls, messages, requests, questions, and concerns.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, including arrivals, departures, and special requests.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
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