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Front Office Receptionist

2 months ago

Dubai, Dubai, United Arab Emirates Grosvenor House, a Luxury Collection Hotel,Dubai Full time
Key Responsibilities

As a Front Office Receptionist at Grosvenor House, a Luxury Collection Hotel, Dubai, you will be responsible for ensuring a seamless guest experience from check-in to check-out. Your duties will include:

  • Confirming reservations and assigning rooms
  • Processing all payment types, including room charges, cash, checks, debit, and credit
  • Managing check-outs, including resolving any late and disputed charges
  • Answering and processing guest calls, messages, requests, questions, and concerns
  • Coordinating with Housekeeping to track room readiness
  • Communicating parking procedures to guests and dispatching bell staff or valet staff as needed
  • Supplying guests with directions and information regarding the property and local areas of interest
  • Running daily reports, identifying special requests, and checking reports for accuracy
  • Completing designated cashier and closing reports in the computer system
  • Cashing guests' personal checks and traveler's checks
  • Counting bank at the beginning and end of shift and balancing and dropping receipts according to Accounting specifications
Requirements

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should be proficient in handling cash and operating a point-of-sale system.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.