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Spa Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Spa Treatments Manager to join our team at Mandarin Oriental Hotel Group. As a key member of our spa operations, you will be responsible for leading and managing a team of skilled spa therapists and other spa professionals.

Key Responsibilities
  • Team Leadership: Assist the Director of Spa and Wellness in leading and managing a team of skilled spa therapists and other spa professionals, ensuring seamless daily spa operations.
  • Treatment Training: Conduct training sessions for Mandarin Oriental Signature Spa therapies, Oriental Harmony, and Spa Journeys, ensuring that all team members are well-versed in our signature treatments.
  • Quality Control: Monitor treatment quality, ensuring that all health, safety, and sanitation guidelines are met at all times, maintaining the highest standards of excellence.
  • Retail Sales: Motivate retail sales and ensure that all sales are recorded accurately, driving revenue growth and enhancing the guest experience.
  • Guest Relations: Handle guest inquiries, feedback, and complaints with professionalism and discretion, striving to exceed expectations and foster guest loyalty.
  • Inventory Management: Manage inventory and supplies, ensuring adequate stock levels of high-quality products and amenities, maintaining a seamless guest experience.
  • Scheduling: Oversee the schedule of the spa team, ensuring that guests' demands are met while maintaining operational efficiency.
  • Team Development: Lead by example, guide, and mentor talented spa team members, fostering a culture of collaboration, creativity, and continuous improvement.
  • Industry Trends: Stay updated on industry trends and innovations, infusing fresh ideas and creativity into our spa offerings, ensuring that we remain at the forefront of the industry.