Spa Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Accor Full time
Spa Supervisor Job Description

As a Spa Supervisor at Accor, you will play a key role in ensuring the highest level of service and safety for our guests. Your responsibilities will include leading and coaching a team of staff, promoting sales of spa services, and coordinating support staff schedules.

Key Responsibilities:
  • Guest Satisfaction: Ensure that guest satisfaction is at the forefront of all spa operations, prioritizing safety and service.
  • Team Leadership: Perform supervisory duties, including leading, coaching, performance management, counseling, and scheduling of staff.
  • Sales Promotion: Promote sales of spa services and retail products, utilizing your extensive knowledge of all products and services.
  • Staff Coordination: Coordinate support staff schedules and time off requests/trades to ensure adequate staffing.
  • Support and Coverage: Assist Experience Coordinators and Attendants as needed throughout the day and provide coverage for sick calls.
  • Facility Maintenance: Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance.
  • Competitor Knowledge: Maintain thorough knowledge of competitors, including locations, product offerings, pricing, and promotions.
  • Training and Development: Administer and implement spa operations training, including telephone etiquette, guest relations, sales, services, and other essential skills.
  • Guest Experience: Perform spa tours for potential clients as needed and maintain a close and effective working relationship with other departments.
  • Aloha Spirit: Maintain an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
  • Health and Safety: Focus attention on guest needs, remain calm and courteous at all times, and promote and enforce health and safety awareness, including emergency procedures.
  • Policies and Procedures: Establish, update, and adhere to hotel and departmental policies, procedures, and service standards.


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