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Restaurant Service Professional

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Service Associate to join our team at Rosewood Abu Dhabi. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Key Responsibilities
  • Service Standards
    • Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
  • Knowledge and Compliance
    • Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.
    • Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes in the restaurant.
    • Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
  • Opening Side Duties
    • Check quality and amount of all restaurant stock and supplies using checklist.
    • Fold napkins.
    • Requisition all necessary supplies and transport from storeroom to restaurant.
    • Set tables according to service standards.
    • Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
    • Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
    • Prepare all cold food items (cereals, fruits, and salads).
    • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
    • Set up side station with supplies and equipment.
  • Guest Service
    • Take guests' food and beverage orders, utilizing suggestive selling techniques.
Qualifications
  • Experience
    • Minimum two years' experience as a Waitress preferable in Luxury properties.
  • Education
    • High school diploma.
  • General Skills
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills
    • Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages, and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.
  • Language
    • Required to speak, read and write English, with fluency in other languages preferred.